Your trust matters to us. This policy explains what information LumaFes collects, how we use it, and the choices you have. We keep it plain and honest — no fine-print games.
Information we collect
We collect information you give us and information collected automatically when you use our site:
- Order & contact details — your name, email, phone, and shipping/billing address.
- Personalization details — the name or text you ask us to emboss and any note you add.
- Payment information — processed securely by Stripe. We never see or store your full card number.
- Usage data — device, browser, and pages viewed, collected through cookies and similar technologies.
How we use your information
- To craft, personalize, and deliver your order.
- To send order confirmations, shipping updates, and support replies.
- To respond to your questions and provide customer care.
- To operate, secure, and improve our website.
- To meet legal, tax, and accounting obligations.
Payments
All payments are handled by Stripe, a PCI-DSS Level 1 certified processor. Your card details are sent directly to Stripe over an encrypted connection and are never stored on our servers.
Data retention
We keep order records for as long as needed to fulfil your order, provide lifetime repairs, and meet legal and tax requirements. You can ask us to delete information we are not legally required to keep.
Your rights
Depending on where you live (including under GDPR and CCPA), you may have the right to access, correct, delete, or port your personal data, and to object to certain processing. To exercise any of these, email us at hello@lumafes.com.
Security
We use encryption in transit, access controls, and reputable infrastructure providers to protect your data. No method of transmission is 100% secure, but we work hard to safeguard your information.
Children
Our store is not directed to children under 16, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The date at the top reflects the latest revision, and material changes will be posted on this page.
Contact us
LumaFes LLC, registered in Wyoming, USA. Questions about privacy? Email hello@lumafes.com.