Buying online should feel safe. That's why LumaFes offers honest 30-day returns — even on personalized bags — and free lifetime repairs on everything we make.
Our 30-day promise
If your LumaFes isn't right for you, return it within 30 days of delivery for a full refund — no complicated conditions. We want you to love it or move on with ease.
Personalized bags are included
Yes — even a bag embossed with your name can be returned within 30 days. We stand behind every stitch, personalization and all.
Condition of returns
To be eligible, items should be in unused, resellable condition with no damage beyond normal try-on. Please keep the original packaging where possible.
How to start a return
- Email hello@lumafes.com with your order number.
- We'll reply with a prepaid return label and simple instructions.
- Drop it off, and we'll take care of the rest.
Refunds
Once we receive and inspect your return, we'll issue your refund to the original payment method. Refunds typically appear within 5–10 business days, depending on your bank or card issuer.
Exchanges
Want a different leather or a corrected engraving? Email us and we'll arrange an exchange — the easiest path is usually a return plus a fresh order so your new bag starts crafting right away.
Damaged or defective items
If your bag arrives damaged or has a genuine defect, contact us within 14 days of delivery. We'll repair or replace it at no cost to you, including shipping.
Free lifetime repairs
Beyond returns, every LumaFes comes with free lifetime repairs on stitching and hardware under normal use. Reach out any time your bag needs a little care.
Contact
Questions about a return? Email hello@lumafes.com — a real person will help.